Privacy Policy

Welcome to Starbird Chicken. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website starbirdchicken.digital (the "Website"), place orders through our platform, or otherwise interact with us. Please read this policy carefully. If you disagree with its terms, please discontinue use of our Website and services.

This Privacy Policy applies to all users of our Website and services located in or accessing our platform from the United States. We comply with applicable federal and state privacy laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the Federal Trade Commission (FTC) Act, and other relevant consumer protection regulations.

1. Who We Are

Starbird Chicken operates the Website starbirdchicken.digital and provides food ordering and related digital services. For any privacy-related concerns, you may contact us using the information below:

2. Information We Collect

We collect several types of information from and about users of our Website and services. This information is collected directly from you, automatically through your use of our platform, and from third-party sources where applicable.

2.1 Personal Information You Provide

When you interact with us — including creating an account, placing a food order, subscribing to our newsletter, participating in promotions, or contacting our customer service — you may provide us with the following categories of personal information:

• Identity Information: Full name, username or screen name, and date of birth (to verify age eligibility).
• Contact Information: Email address, mailing address, billing address, delivery address, and telephone number.
• Account Credentials: Passwords and similar security information used for authentication and account access.
• Payment Information: Credit or debit card numbers, billing details, and transaction history. Note that full payment card data is processed by PCI-DSS compliant third-party payment processors and is not stored directly on our servers.
• Order Information: Details of your food orders, including items selected, special dietary requests, delivery preferences, order history, and any feedback or reviews you submit.
• Communications: The content of messages you send to us via email, contact forms, live chat, or other communication channels, including customer service inquiries and feedback.
• Marketing Preferences: Your preferences for receiving marketing communications from us and your communication preferences.
• Promotional Information: Information submitted when you enter promotions, competitions, or complete surveys.

2.2 Information Collected Automatically

When you visit or use our Website, we automatically collect certain technical information about your device and browsing activity through cookies, web beacons, pixels, and similar tracking technologies. This includes:

• Device Information: Device type, hardware model, operating system and version, unique device identifiers, mobile network information, and browser type and version.
• Usage Data: Pages visited, time spent on each page, links clicked, search queries made on our Website, items viewed, and other actions taken on our platform.
• Log Data: Internet Protocol (IP) address, access times and dates, referring URLs, error reports, and activity logs.
• Location Data: General geographic location derived from your IP address, or precise location data if you grant permission through your device settings (for delivery purposes).
• Cookie and Tracking Data: Data collected through cookies, web beacons, pixel tags, and similar technologies that track your interactions with our Website and advertising campaigns. Please refer to Section 8 of this Privacy Policy and our Cookie Policy for more details.
• Session Information: Information about your browsing session, including session duration, pages accessed, and navigation paths within our Website.

2.3 Information From Third Parties

We may receive information about you from third-party sources, which we may combine with information we already hold about you. These sources include:

• Social Media Platforms: If you connect your social media account to our Website or log in via social media (such as Facebook or Google), we may receive profile information, public posts, and other data in accordance with your privacy settings on those platforms.
• Analytics Providers: Third-party analytics services that help us understand how users interact with our Website.
• Advertising Partners: Marketing and advertising partners who may provide us with data to help us reach potential customers and measure the effectiveness of our campaigns.
• Delivery Service Partners: If we partner with third-party delivery platforms, we may receive order and contact details necessary to complete your delivery.
• Payment Processors: Confirmation and transaction details from payment processing services.

3. How We Use Your Information

We use the information we collect for a variety of business and operational purposes. We will only use your personal information when we have a legitimate reason to do so. The primary purposes for which we use your information include:

3.1 Providing and Managing Our Services

• Processing and fulfilling your food orders, including coordinating delivery or pickup.
• Creating, managing, and maintaining your customer account.
• Processing payments and preventing fraudulent transactions.
• Sending you order confirmations, receipts, and delivery updates.
• Responding to your customer service inquiries, complaints, and requests.
• Administering promotions, contests, loyalty programs, and special offers you participate in.

3.2 Improving Our Services

• Analyzing how users interact with our Website to improve functionality, design, and user experience.
• Conducting research, surveys, and analytics to understand customer preferences and trends.
• Monitoring and analyzing usage patterns to identify and fix technical issues.
• Developing new menu items, features, products, and services based on customer feedback and behavior.

3.3 Marketing and Communications

• Sending you promotional emails, newsletters, and special offers about our food, services, and events (where you have consented or we have a legitimate interest to do so).
• Displaying personalized advertisements on our Website and on third-party platforms based on your interests and browsing behavior.
• Sending you relevant marketing communications based on your order history and preferences.
• Measuring the effectiveness of our marketing campaigns and advertisements.

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in any marketing email, adjusting your account settings, or contacting us directly at [email protected]. Please note that even if you opt out of marketing communications, we will still send you transactional and operational emails related to your orders and account.

3.4 Legal and Compliance Purposes

• Complying with applicable federal, state, and local laws and regulations.
• Enforcing our Terms of Service and other applicable agreements.
• Protecting the rights, property, and safety of Starbird Chicken, our customers, and others.
• Detecting, investigating, and preventing fraudulent or illegal activity.
• Responding to legal process, subpoenas, court orders, and law enforcement requests.

4. How We Share Your Information

We do not sell your personal information to third parties for monetary compensation. However, we may share your information with selected third parties in the following circumstances:

4.1 Service Providers and Business Partners

We share your information with trusted third-party service providers who assist us in operating our business and delivering services to you. These providers are contractually obligated to protect your information and may only use it for the specific purposes for which it was shared. Examples include:

• Payment Processors: To securely process payments for your orders.
• Delivery Partners: To facilitate the delivery of your food orders.
• Cloud and Technology Providers: To host our Website, store data, and power our technical infrastructure.
• Analytics Providers: Such as Google Analytics, to help us understand Website traffic and user behavior.
• Email and Communications Services: To send you transactional and marketing communications.
• Customer Support Platforms: To manage and respond to customer inquiries.
• Advertising and Marketing Partners: To serve targeted advertisements and measure campaign effectiveness.

4.2 Legal Requirements

We may disclose your personal information if required to do so by law or in response to valid legal processes, including:

• Compliance with a subpoena, court order, or other legal obligation.
• Requests from government or regulatory authorities, including law enforcement agencies.
• Protection of the legal rights and interests of Starbird Chicken.
• Prevention or detection of illegal activity, fraud, or threats to personal safety.

4.3 Business Transfers

In the event that Starbird Chicken undergoes a merger, acquisition, corporate reorganization, or sale of all or part of its business assets, your personal information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information, and your information will remain subject to the terms of this Privacy Policy or a successor policy that provides at least equivalent protections.

4.4 With Your Consent

We may share your information with additional third parties where you have given us your express consent to do so. You may withdraw this consent at any time by contacting us.

4.5 Aggregated and De-Identified Data

We may share aggregated, anonymized, or de-identified information that cannot reasonably be used to identify you with third parties for research, marketing, analytics, and other lawful purposes. This type of data is not considered personal information under applicable law.

5. Data Security

We take the security of your personal information seriously and implement a range of technical, organizational, and administrative measures to protect it from unauthorized access, disclosure, alteration, destruction, or misuse. Our security measures include:

• Encryption: We use Secure Socket Layer (SSL) / Transport Layer Security (TLS) encryption to protect data transmitted between your browser and our servers.
• Access Controls: Access to personal information is restricted to authorized employees, contractors, and service providers who need it to perform their job functions. All personnel with access to personal data are bound by confidentiality obligations.
• Payment Security: Payment card data is handled by PCI-DSS compliant third-party processors. We do not store full credit card numbers on our servers.
• Regular Security Audits: We conduct regular reviews and testing of our security systems and processes to identify and address vulnerabilities.
• Data Minimization: We collect only the personal information that is necessary for the purposes outlined in this Privacy Policy.
• Incident Response: We maintain a data breach response plan and will notify affected users and applicable regulatory authorities in the event of a data breach as required by law.

6. Your Privacy Rights

Depending on your state of residence within the United States, you may have certain rights regarding your personal information. We honor the rights afforded to all users under applicable federal and state privacy laws.

6.1 Rights Under the California Consumer Privacy Act (CCPA / CPRA)

If you are a California resident, you have the following rights under the CCPA as amended by the CPRA:

• Right to Know: You have the right to request that we disclose the categories and specific pieces of personal information we have collected about you, the categories of sources from which it was collected, the purposes for which it is used, and the categories of third parties with whom we share it.
• Right to Delete: You have the right to request that we delete personal information we have collected from you, subject to certain exceptions (for example, where we need to retain information to complete a transaction or comply with a legal obligation).
• Right to Correct: You have the right to request correction of inaccurate personal information we maintain about you.
• Right to Opt Out of Sale or Sharing: You have the right to opt out of the sale or sharing of your personal information for cross-context behavioral advertising. To exercise this right, you may contact us at [email protected].
• Right to Limit Use of Sensitive Personal Information: You have the right to limit our use and disclosure of your sensitive personal information to what is necessary to provide the services you request.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights. We will not deny you services, charge you different prices, or provide a lesser quality of service because you exercised your privacy rights.

6.2 General Privacy Rights (All U.S. Users)

Regardless of your state of residence, we extend the following rights to all users of our platform:

• Right to Access: You may request a copy of the personal information we hold about you.
• Right to Correction: You may request that we correct any inaccurate or incomplete personal information we hold about you.
• Right to Deletion: You may request the deletion of your personal information, subject to our legal obligations to retain certain data.
• Right to Portability: Where technically feasible, you may request a copy of your personal data in a structured, commonly used, and machine-readable format.
• Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time, without affecting the lawfulness of processing that occurred prior to withdrawal.
• Right to Opt Out of Marketing: You may opt out of receiving marketing communications from us at any time.

6.3 How to Exercise Your Rights

To exercise any of your privacy rights, please submit a request to us by:

• Email: [email protected]
• Website: starbirdchicken.digital

We will respond to your request within 45 days of receipt. In some cases, we may need to extend this period by an additional 45 days, in which case we will notify you of the extension and the reason for it. We may need to verify your identity before processing your request to protect the security of your personal information.

You may also designate an authorized agent to make a request on your behalf. We will require the agent to provide written proof of authorization and may require you to verify your identity directly with us.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. The specific retention periods we apply depend on the type of information and the purpose for which it is held:

When personal information is no longer required, we will securely delete or anonymize it in accordance with our data retention procedures. Where it is not possible to fully delete information (for example, because it is stored in backup archives), we will securely store and isolate it from further processing until deletion is possible.

8. Cookie Policy

Our Website uses cookies and similar tracking technologies to enhance your browsing experience, analyze Website traffic, personalize content, and deliver targeted advertisements.

8.1 What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They allow the website to recognize your device and remember your preferences and actions over time. Cookies may be "session" cookies (which expire when you close your browser) or "persistent" cookies (which remain on your device for a set period or until you delete them).

8.2 Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the Website to function properly, including enabling you to log in, add items to your cart, and complete orders. These cannot be disabled.
• Performance and Analytics Cookies: Used to collect information about how visitors use our Website, which pages are most popular, and whether error messages are received. We use this data to improve our Website's performance.
• Functionality Cookies: Allow us to remember your preferences and settings (such as your delivery address or language preference) to provide a more personalized experience.
• Targeting and Advertising Cookies: Used to deliver advertisements that are relevant to you and your interests, and to track the effectiveness of our advertising campaigns. These cookies may be set by us or by our advertising partners.

8.3 Managing Cookies

You can control and manage cookies through your browser settings or through the cookie consent tool on our Website. Please note that disabling certain cookies may affect the functionality of our Website and your ability to use some features. For more detailed information about the cookies we use and how to manage them, please refer to our full Cookie Policy.

9. Children's Privacy

We are committed to protecting the privacy of children and young people. In compliance with the Children's Online Privacy Protection Act (COPPA) and other applicable laws, our Website is not directed at children under the age of 13, and we do not knowingly collect personal information from children under 13. We extend this protection to all users under the age of 18.

If you are a parent or guardian and believe that your child under 18 has provided us with personal information without your consent, please contact us immediately at [email protected]. We will take prompt steps to delete such information from our records and terminate any associated account.

If we become aware that we have inadvertently collected personal information from an individual under the age of 18, we will delete that information as quickly as practicable. We may implement additional technical measures to help prevent the collection of information from minors.

10. International Data Transfers

Starbird Chicken is based in the United States, and your personal information is primarily processed and stored on servers located within the United States. However, our service providers and business partners may be located in other countries, and some of your personal information may be transferred to, processed in, or stored in countries outside the United States.

When we transfer personal information internationally, we take appropriate steps to ensure that such transfers comply with applicable laws and that your information remains protected to a standard consistent with this Privacy Policy. These steps may include:

• Entering into data processing agreements with international service providers that include appropriate data transfer safeguards.
• Ensuring that recipients of personal information implement adequate technical and organizational security measures.
• Complying with applicable U.S. laws governing the international transfer of personal data.

By using our Website and services, you acknowledge and consent to the transfer of your personal information to the United States and potentially to other countries as described in this section. If you have questions about the international transfer of your personal data, please contact us at [email protected].

11. Third-Party Links and Services

Our Website may contain links to third-party websites, applications, and services that are not operated or controlled by Starbird Chicken. This Privacy Policy does not apply to those third-party platforms, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party sites you visit before providing any personal information.

Our Website may also integrate third-party services such as social media plugins, maps, payment gateways, and advertising networks. These third parties may independently collect data from you when you interact with their tools or services on our Website, in accordance with their own privacy policies.

12. Do Not Track Signals

Some web browsers transmit "Do Not Track" (DNT) signals to websites. Because there is currently no established standard for how websites should respond to DNT signals, our Website does not currently alter its data collection practices in response to DNT signals. We will continue to monitor developments in this area and update our practices if an industry standard is established.

California residents may also exercise their rights under the California "Shine the Light" law (Civil Code Section 1798.83) to request information about whether we share your personal information with third parties for their direct marketing purposes.

13. How to File a Complaint

If you believe that we have not handled your personal information in accordance with this Privacy Policy or applicable law, we encourage you to contact us first so that we have the opportunity to address your concerns.

13.1 Contact Us Directly

Please submit your complaint or concern to:

• Email: [email protected]
• Website: starbirdchicken.digital

We will acknowledge receipt of your complaint within 5 business days and aim to resolve it within 30 days of receipt. If we need more time to investigate your complaint, we will let you know.

13.2 Regulatory Authorities

If you are not satisfied with our response to your complaint, or if you believe we are processing your personal information in a manner that violates applicable law, you have the right to file a complaint with the relevant regulatory authority:

• Federal Trade Commission (FTC): The FTC enforces consumer protection laws in the United States, including those relating to privacy and data security. You may file a complaint at www.ftc.gov or by calling 1-877-382-4357.
• California Privacy Protection Agency (CPPA): California residents may file complaints related to CCPA/CPRA violations with the California Privacy Protection Agency at cppa.ca.gov.
• California Attorney General: You may also contact the California Attorney General's office at oag.ca.gov for privacy-related complaints.
• State Attorney General: Residents of other states may contact their respective state Attorney General's office for privacy-related issues.

14. Changes to This Privacy Policy

We reserve the right to update, modify, or revise this Privacy Policy at any time to reflect changes in our business practices, legal requirements, or technological developments. When we make material changes to this policy, we will:

• Update the "Last Updated" date at the top of this page.
• Post a prominent notice on our Website homepage alerting users to the changes.
• Send a notification email to registered users where required by applicable law or where changes materially affect your rights.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our Website and services after the effective date of any changes constitutes your acceptance of the updated Privacy Policy. If you do not agree with any changes, you should discontinue use of our Website and services and may request deletion of your account and personal data.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to contact our Privacy Team:

We are committed to working with you to resolve any concerns about your privacy and the handling of your personal information. We aim to respond to all privacy-related inquiries within 5 business days.